Visiting with Children / Accessibility
A Museum Everyone Can Enjoy
At the Yokohama Museum of Art, our vision is “To be a place where everyone is respected and can be themselves.” We seek to be a museum that welcomes everyone.
We have prepared a wide range of content so that all our visitors can prepare and comfortably enjoy the museum experience. These include videos for children and guidance through sign language (in Japanese).
Is this your first visit? Not sure how to manage it? Please check out these materials before you set out.
What is an art museum? Yokohama Museum of Art 
Here we introduce, through animation and song, how to enjoy the art museum and to behave properly during your visit. The video content includes the architecture of our museum as well as our collection and guidance on how to take pleasure in your visit. Be sure to watch it at home or at school before you visit the museum. (English subtitles)
Museum Mission — a guide for children 
Museum Manners and How to Enjoy Art: The Five Missions
Family Fun at the Yokohama Museum of Art (Sign Language Guide)
In this video, the parent and child navigators use Japanese sign language to introduce the Yokohama Museum of Art’s facilities. It suggests all sorts of ways to enjoy the museum—taking in the exhibitions, of course, but also participating in workshops or simply relaxing. (English subtitles)
Before and During Your Visit
The Route for Strollers and Wheelchairs
We provide some routes from Minatomirai Station on the Minatomirai Line and Sakuragicho Station on the JR and Yokohama Municipal Subway, using elevators with ramps to get to us.
The Route for Strollers and Wheelchairs
Parking Services
Parking Discount Service
Museum visitors with a disability card or certificate will receive the first 90 minutes of parking for free.
For details, please ask at the Information desk, Tickets, Art Library, or reception at the West Entrance.
Special Parking Accommodation
The parking lot does have handicapped parking places for those with relevant permits.
* The number of spaces is limited.
Free Admission System
Admission to the exhibition is free for disabled persons with any form of disabled ID (disability passbook from Japan, or equivalent card from another country for foreign visitors); we are also happy to provide free admission to one accompanying caregiver.
* Please present the certificate at the Information upon entering the museum.
Inside the Museum: Visitor Services and Facilities
Using and Borrowing Strollers and Wheelchairs
Strollers and wheelchairs are allowed in the Exhibition Rooms.
Free rental strollers and wheelchairs are also available in the museum. Please ask a staff member at the Information.
* Please note that strollers may not be used inside the museum during busy times for safety reasons.
* The number of rental strollers and wheelchairs is limited.
* Rental strollers are considered safe for babies from 3 months old (or once they can hold their head up) to a weight of 15 kg (approx. 33 lbs).
Stairlift Available for Wheelchair Use
A stairlift is available to enable visitors with wheelchairs to view works on display on the Grand Gallery’s staircase spaces.
To use it, please speak to one of the staff members at the Information.
* Stairlift type: Stairx TRE-70, weight limit of 230 kg, can carry an electric wheelchair
* Trained staff will operate it.
* The stairlift only goes up. To go down, please use the elevator.
* Use of the stairlift may not be possible with some types of wheelchairs.
Guide Dogs
Guide dogs, service dogs, and hearing dogs are allowed to enter with you.
* Pets other than those listed above are not permitted.
Restrooms
Restrooms on all floors are equipped with multi-functional toilets and the following facilities.
- Diaper changing table: For children from 1 month to 2 years old.
- Baby Chair: For children from 5 months to 2.5 years old.
- Ostomate
- Changing table
- Multi-functional bed
* Facilities differ somewhat for each restroom. For details, please ask a staff member in the museum.
* Please take your used diapers home with you.
Nursing Rooms
Nursing rooms are available in three locations in the museum and are equipped with the following facilities.
- Sink
- Diaper changing table: For children from 1 month to 2 years old.
- Baby Chair: For children from 5 months to 2.5 years old.
- Hot water server for baby formula
* Facilities differ somewhat for each nursing room. For details, please ask a staff member in the museum.
* Please take your used diapers home with you.
Quiet Spaces
Quiet spaces are provided on the Lobby Floor. There visitors with autism or sensory processing differences, who find external stimuli from sound and light overwhelming, or who simply need a peaceful experience can calm down and cool off. Please feel free to use these spaces to relax when feeling anxious or stressed or to prevent the onset of a panic attack.
Writing Boards
Writing boards and note paper are available at the Information and each reception of other facilities.
Sensory Kits
The following items are available to help visitors calm themselves in overstimulating environments and enjoy the exhibitions. To borrow any of them, please speak to a staff member at the Information.
- Earplugs
- Earmuffs
- Sunglasses
- Fidget toys
* The number of items available for loan is limited.
* Please fill out the lending form if you wish to use any of these items.
